{"id":44781,"date":"2023-05-11T07:44:34","date_gmt":"2023-05-11T07:44:34","guid":{"rendered":"https:\/\/www.automakersnews.cz\/?p=44781"},"modified":"2023-05-11T07:57:46","modified_gmt":"2023-05-11T07:57:46","slug":"leaseplan-spustil-sluzbu-servisni-modul","status":"publish","type":"post","link":"https:\/\/www.automakersnews.cz\/index.php\/2023\/05\/11\/leaseplan-spustil-sluzbu-servisni-modul\/","title":{"rendered":"LeasePlan spustil slu\u017ebu Servisn\u00ed modul"},"content":{"rendered":"

LeasePlan spustil slu\u017ebu s n\u00e1zvem Servisn\u00ed modul. Spo\u010d\u00edv\u00e1 v online monitoringu technick\u00e9ho stavu vozidla, d\u00edky kter\u00e9mu pak \u0159idi\u010d i leasingov\u00e1 spole\u010dnost mohou spr\u00e1vn\u011b a v\u010das reagovat na vznikl\u00e9 probl\u00e9my.<\/strong><\/p>\n

Servisn\u00ed modul podle LeasePlanu p\u0159in\u00e1\u0161\u00ed na trh operativn\u00edho leasingu zcela nov\u00fd pohled na spr\u00e1vu vozov\u00e9ho parku. Objednat auto do servisu je te\u010f mo\u017en\u00e9 mnohem snadn\u011bji a s dostate\u010dn\u00fdm \u010dasov\u00fdm p\u0159edstihem.<\/p>\n

\u201eNov\u00fd syst\u00e9m n\u00e1m umo\u017e\u0148uje nab\u00eddnout firemn\u00edm z\u00e1kazn\u00edk\u016fm a jejich \u0159idi\u010d\u016fm optim\u00e1ln\u011b zorganizovan\u00e9 slu\u017eby spojen\u00e9 se servisem. V re\u00e1ln\u00e9m \u010dase z\u00edsk\u00e1v\u00e1me informace o rozsv\u00edcen\u00fdch kontrolk\u00e1ch a varovn\u00fdch hl\u00e1\u0161en\u00edch ve vozidle, a m\u016f\u017eeme tak ihned spustit procesy, kter\u00e9 vedou k vy\u0159e\u0161en\u00ed aktu\u00e1ln\u00edch pot\u00ed\u017e\u00ed,\u201c \u0159\u00edk\u00e1 Lubom\u00edr Och, technick\u00fd \u0159editel spole\u010dnosti LeasePlan \u010cesk\u00e1 republika.<\/p>\n

Pomoc\u00ed online monitoringu nav\u00edc LeasePlan dok\u00e1\u017ee p\u0159edej\u00edt tomu, \u017ee vozidlo kv\u016fli odkl\u00e1dan\u00ed servisu ze strany \u0159idi\u010de vypadne ze z\u00e1ru\u010dn\u00edho programu v\u00fdrobce. Zabr\u00e1n\u00ed t\u00edm zbyte\u010dn\u00fdm\u00a0 v\u00edcen\u00e1klad\u016fm. Firma si informace ze Servisn\u00edho modulu nenech\u00e1v\u00e1 pro sebe, ale poskytuje je i sv\u00fdm klient\u016fm. LeasePlan pro tyto \u00fa\u010dely vyvinul speci\u00e1ln\u00ed reportingov\u00fd a analytick\u00fd n\u00e1stroj, kter\u00fd fleet mana\u017eer\u016fm umo\u017e\u0148uje l\u00e9pe kontrolovat aktu\u00e1ln\u00ed stav voz\u016f, pl\u00e1novat n\u00e1v\u0161t\u011bvy u servisn\u00edch partner\u016f, a t\u00edm \u0161et\u0159it n\u00e1klady. Krom\u011b toho jim uleh\u010duje pr\u00e1ci p\u0159i spr\u00e1v\u011b takzvan\u00fdch poolov\u00fdch vozidel, kter\u00e1 podle pot\u0159eby vyu\u017e\u00edv\u00e1 v\u00edce \u0159idi\u010d\u016f.<\/p>\n

Spu\u0161t\u011bn\u00ed Servisn\u00edho modulu p\u0159edstavuje z\u00e1sadn\u00ed zm\u011bnu. Dosud si \u0159idi\u010d musel dobu vhodnou pro objedn\u00e1n\u00ed do servisu hl\u00eddat s\u00e1m. Kdy\u017e se rozhodl pro n\u00e1v\u0161t\u011bvu servisu, obr\u00e1til se na LeasePlan, a to bu\u010f telefonicky prost\u0159ednictv\u00edm call centra, anebo pomoc\u00ed pokro\u010dil\u00fdch online n\u00e1stroj\u016f: webov\u00e9ho formul\u00e1\u0159e \u010di digit\u00e1ln\u00ed karty DriverPass, kterou si \u0159idi\u010di mohou nahr\u00e1t do mobiln\u00edho telefonu.<\/p>\n

Ob\u010das se v\u0161ak stalo, \u017ee vozidlo nutn\u011b pot\u0159ebovalo servis, ale \u0159idi\u010d se nem\u011bl k\u00a0tomu, aby jej objednal. V\u00fdjimkou nebyly p\u0159\u00edpady, kdy se servisn\u00ed prohl\u00eddky nestihly v\u00a0p\u0159edepsan\u00e9 dob\u011b, z\u00a0\u010deho\u017e vypl\u00fdvaly dal\u0161\u00ed komplikace.<\/p>\n

\u201eSlu\u017eba je navr\u017eena tak, aby \u0159idi\u010di pom\u00e1hala p\u0159edch\u00e1zet t\u011bmto stresov\u00fdm situac\u00edm, ale p\u0159itom mu nebyla na obt\u00ed\u017e. Kdy\u017e vozidlo za\u010dne hl\u00e1sit bl\u00ed\u017e\u00edc\u00ed se servisn\u00ed kontrolu nebo nutnost servisn\u00edho z\u00e1sahu, syst\u00e9m vy\u0161le \u0159idi\u010di p\u0159ipom\u00ednku na mobil do digit\u00e1ln\u00ed karty DriverPass a soub\u011b\u017en\u011b mu za\u0161le SMS. Stejnou zpr\u00e1vu po\u0161le p\u0159\u00edpadn\u011b jeho fleet mana\u017eerovi,\u201c vysv\u011btluje Lubom\u00edr Och.<\/p>\n

Nejv\u00edce v\u00fdhod p\u0159in\u00e1\u0161\u00ed nov\u00fd syst\u00e9m \u0159idi\u010d\u016fm, kte\u0159\u00ed si navykli pou\u017e\u00edvat digit\u00e1ln\u00ed kartu DriverPass., kterou maj\u00ed nahranou v\u00a0telefonu. Ta umo\u017e\u0148uje objedn\u00e1n\u00ed do servisu bez nutnosti kamkoli volat a hledat volnou kapacitu servisn\u00edho partnera. DriverPass \u0159idi\u010di poskytne i popis v\u00fdznamu hl\u00e1\u0161ek ve vozidle a doporu\u010d\u00ed mu, jak v\u00a0nastal\u00e9 situaci postupovat.<\/p>\n

Syst\u00e9m Servisn\u00edho modulu je napojen na intern\u00ed aplikaci LeasePlanu, kter\u00e1 sleduje, jestli u\u017e je vozidlo objedn\u00e1no do servisu. Kdy\u017e zjist\u00ed, \u017ee se term\u00edn kriticky p\u0159ibl\u00ed\u017eil a auto st\u00e1le nen\u00ed ani p\u0159es p\u0159edchoz\u00ed upozorn\u011bn\u00ed objednan\u00e9, p\u0159ed\u00e1 informaci pracovn\u00edk\u016fm call centra. Ti pak telefonicky kontaktuj\u00ed \u0159idi\u010de a s\u00a0nahl\u00e1\u0161en\u00edm do servisu mu pomohou.<\/p>\n

Objedn\u00e1n\u00ed do servisu na pravidelnou prohl\u00eddku je p\u0159itom jen jednou z\u00a0mo\u017enost\u00ed, kter\u00e9 Servisn\u00ed modul poskytuje. Syst\u00e9m najde uplatn\u011bn\u00ed i v\u00a0p\u0159\u00edpadech b\u011b\u017en\u00e9ho opot\u0159eben\u00ed \u010di poruch a tak\u00e9 p\u0159i kontrole kvality odveden\u00e9 pr\u00e1ce servisn\u00edmi partnery. Pom\u00e1h\u00e1 tak LeasePlanu objektivn\u011bji posoudit relevanci navrhovan\u00fdch oprav ze strany dodavatele.<\/p>\n

\u201eServisn\u00ed modul jednozna\u010dn\u011b p\u0159isp\u00edv\u00e1 ke kontrole vynalo\u017een\u00fdch n\u00e1klad\u016f, z \u010deho\u017e t\u011b\u017e\u00ed p\u0159edev\u0161\u00edm na\u0161i klienti. Slu\u017ebu p\u0159itom poskytujeme za p\u0159\u00edsn\u00e9ho dodr\u017eov\u00e1n\u00ed v\u0161ech z\u00e1sad GDPR. Informace z vozidla se striktn\u011b t\u00fdkaj\u00ed pouze jeho technick\u00e9ho stavu a po\u010dtu ujet\u00fdch kilometr\u016f,\u201c upozor\u0148uje Lubom\u00edr Och.<\/p>\n

Procento vozidel LeasePlanu, kter\u00e1 jsou vybavena online monitoringem technick\u00e9ho stavu, neust\u00e1le roste. Z\u00e1rove\u0148 prob\u00edh\u00e1 intenzivn\u00ed rozvoj dal\u0161\u00edch funkcionalit syst\u00e9mu, kter\u00e9 bude LeasePlan sv\u00fdm klient\u016fm postupn\u011b p\u0159edstavovat.<\/p>\n

\"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

LeasePlan spustil slu\u017ebu s n\u00e1zvem Servisn\u00ed modul. Spo\u010d\u00edv\u00e1 v online monitoringu technick\u00e9ho stavu vozidla, d\u00edky kter\u00e9mu pak \u0159idi\u010d i leasingov\u00e1 spole\u010dnost mohou spr\u00e1vn\u011b a v\u010das […]<\/a><\/p>\n<\/div>","protected":false},"author":4,"featured_media":44783,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57,17],"tags":[],"class_list":["post-44781","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leasing","category-servis"],"_links":{"self":[{"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/posts\/44781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/comments?post=44781"}],"version-history":[{"count":0,"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/posts\/44781\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/media\/44783"}],"wp:attachment":[{"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/media?parent=44781"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/categories?post=44781"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/tags?post=44781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}