{"id":45313,"date":"2023-05-11T08:35:17","date_gmt":"2023-05-11T08:35:17","guid":{"rendered":"https:\/\/www.automakersnews.cz\/?p=45313"},"modified":"2023-05-12T09:07:41","modified_gmt":"2023-05-12T09:07:41","slug":"generali-ceska-startuje-projekt-top-autoservis","status":"publish","type":"post","link":"https:\/\/www.automakersnews.cz\/index.php\/2023\/05\/11\/generali-ceska-startuje-projekt-top-autoservis\/","title":{"rendered":"TOP Autoservis ocenil partnery G\u010cP v M\u00e1nesu"},"content":{"rendered":"<p><strong>Generali \u010cesk\u00e1 poji\u0161\u0165ovna se od leto\u0161ka rozhodla vyhodnocovat pr\u00e1ci sv\u00fdch smluvn\u00edch servis\u016f v r\u00e1mci projektu nazvan\u00e9ho TOP AUTOSERVIS. Dvac\u00edtku servis\u016f, kter\u00e9 ve sledovan\u00fdch parametrech usp\u011bly nejl\u00e9pe, vyhl\u00e1sila na slavnostn\u00edm galave\u010deru v pra\u017esk\u00e9m M\u00e1nesu. Jejich p\u0159ehled p\u0159inesl \u010dasopis Automakers, medi\u00e1ln\u00ed partner projektu.<\/strong> <!--more--><\/p>\n<p><b>Ost\u0159e sledovan\u00e9 parametry<\/b><\/p>\n<p>Nejv\u011bt\u0161\u00ed dom\u00e1c\u00ed poji\u0161\u0165ovna se rozhodla, \u017ee ka\u017edoro\u010dn\u011b ze s\u00edt\u011b sv\u00fdch v\u00edce ne\u017e 1600 smluvn\u00edch servis\u016f vybere dv\u011b des\u00edtky t\u011bch nejlep\u0161\u00edch. V\u00a0jejich hodnocen\u00ed p\u0159itom celoro\u010dn\u011b sleduje celou \u0159adu parametr\u016f. Mezi ty hlavn\u00ed pat\u0159\u00ed kvalita i rychlost opravy a z\u00e1rove\u0148 tak\u00e9 transparentnost a automatizace vy\u0159\u00edzen\u00fdch pojistn\u00fdch ud\u00e1lost\u00ed.<\/p>\n<p>To v\u0161e pak propoj\u00ed s\u00a0tis\u00edcovkami hodnocen\u00ed od sv\u00fdch klient\u016f, kter\u00fdch se poji\u0161\u0165ovna pravideln\u011b po \u0159e\u0161en\u00ed \u0161kod dopt\u00e1v\u00e1 na jejich spokojenost.<\/p>\n<p>\u201eDlouhodob\u011b u na\u0161ich klient\u016f m\u011b\u0159\u00edme spokojenost s likvidac\u00ed pojistn\u00fdch ud\u00e1lost\u00ed a na\u0161e smluvn\u00ed autoservisy zde samoz\u0159ejm\u011b hraj\u00ed jednu ze z\u00e1sadn\u00edch rol\u00ed. Chceme se s nimi nejen o tato hodnocen\u00ed pod\u011blit, ale tak\u00e9 je motivovat k tomu, abychom spole\u010dn\u011b proces \u0159e\u0161en\u00ed \u0161kod d\u00e1le vylep\u0161ovali,\u201c vysv\u011btluje z\u00e1m\u011br Jozef Hrd\u00fd, \u0159editel likvidace pojistn\u00fdch ud\u00e1lost\u00ed v\u00a0Generali \u010cesk\u00e9 poji\u0161\u0165ovn\u011b.<\/p>\n<figure id=\"attachment_45344\" aria-describedby=\"caption-attachment-45344\" style=\"width: 1024px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-45344\" src=\"http:\/\/www.automakersnews.cz\/wp-content\/uploads\/2023\/05\/TOP-AUTOSERVIS_CEO-Juras-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" \/><figcaption id=\"caption-attachment-45344\" class=\"wp-caption-text\">Ocen\u011bn\u00ed p\u0159edal mana\u017eer\u016fm servis\u016f v M\u00e1nesu p\u0159\u00edmo gener\u00e1ln\u00ed \u0159editel G\u010cP Roman Jur\u00e1\u0161<\/figcaption><\/figure>\n<p><b>Ocen\u011bn\u00ed jako kompas<\/b><\/p>\n<p>Ocen\u011bn\u00ed spojen\u00e9 s\u00a0certifik\u00e1tem p\u0159evzali na za\u010d\u00e1tku b\u0159ezna z\u00e1stupci dvou des\u00edtek nejlep\u0161\u00edch smluvn\u00edch autoservis\u016f. \u00dasp\u011bch v\u00a0tomto projektu nen\u00ed jen presti\u017en\u00ed z\u00e1le\u017eitost\u00ed, ale pro klienty nejen poji\u0161\u0165ovny m\u016f\u017ee fungovat jako kompas sv\u00e9ho druhu. D\u00edky ocen\u011bn\u00ed si toti\u017e m\u016f\u017ee motorista b\u00fdt jist\u00fd, \u017ee servis s\u00a0poji\u0161\u0165ovnou komunikuje hbit\u011b, bez komplikac\u00ed a ve stejn\u00e9m re\u017eimu je pak vy\u0159e\u0161ena i p\u0159\u00edpadn\u00e1 oprava vozidla z\u00a0povinn\u00e9ho ru\u010den\u00ed nebo havarijn\u00edho poji\u0161t\u011bn\u00ed. \u201eSmluvn\u00ed autoservisy pro rychl\u00e9 a pohodln\u00e9 vy\u0159\u00edzen\u00ed \u0161kody zajist\u00ed p\u0159ed\u00e1n\u00ed v\u0161ech podklad\u016f a z\u00e1rove\u0148 se postaraj\u00ed o komunikaci s poji\u0161\u0165ovnou,\u201c vysv\u011btluje Jozef Hrd\u00fd ji\u017e b\u011b\u017enou praxi.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-45348\" src=\"http:\/\/www.automakersnews.cz\/wp-content\/uploads\/2023\/05\/TOP-Autoservis-Manes-1024x768.jpg\" alt=\"\" width=\"1024\" height=\"768\" \/><\/p>\n<p><b>Zrychluj\u00edc\u00ed se opravy<\/b><\/p>\n<p>Klient dnes ji\u017e nevn\u00edm\u00e1 slu\u017eby poji\u0161\u0165ovny a autoservisu odd\u011blen\u011b, ale jako jeden celek. V\u0161e mus\u00ed fungovat rychle a spolehliv\u011b. St\u00e1le v\u00edce se dost\u00e1v\u00e1 do pop\u0159ed\u00ed tak\u00e9 digitalizace a automatizace. Ty dok\u00e1\u017e\u00ed vy\u0159e\u0161en\u00ed pojistn\u00e9 ud\u00e1losti v\u00fdznamn\u011b urychlit. \u201eDigitalizace pom\u00e1h\u00e1 zefektivnit komunikaci mezi n\u00e1mi a poji\u0161\u0165ovnou. Odbourali jsme tisk v pap\u00edrov\u00e9 podob\u011b a nyn\u00ed v\u0161e prob\u00edh\u00e1 pouze elektronicky. Tyto digit\u00e1ln\u00ed procesy jsou nyn\u00ed podstatn\u011b rychlej\u0161\u00ed,\u201c potvrzuje Radek Pe\u010denka, vedouc\u00ed servisn\u00edch slu\u017eeb z Auto Brejla. Podle jeho slov se d\u00edky digitalizaci zpracov\u00e1n\u00ed po\u017eadavk\u016f &#8211; nap\u0159\u00edklad vystaven\u00ed kryc\u00edho dopisu \u2013 dostalo z \u0159\u00e1du dn\u016f na n\u011bkolik minut.<\/p>\n<p><strong>V praxi nov\u00fd proces opravy \u0161kody a jej\u00edho \u0159e\u0161en\u00ed s\u00a0Generali \u010ceskou poji\u0161\u0165ovnou vypad\u00e1 zhruba takto:<\/strong><\/p>\n<ul>\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Calibri, serif;\"><span style=\"font-size: small;\">Pro zrychlen\u00ed obsluhy z\u00e1kazn\u00edka prov\u00e1d\u00ed prohl\u00eddku po\u0161kozen\u00ed vozidla a kalkulaci opravy samotn\u00fd smluvn\u00ed autoservis, kam klient vozidlo p\u0159istav\u00ed na opravu. <\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Calibri, serif;\"><span style=\"font-size: small;\">Poji\u0161\u0165ovna navr\u017eenou kalkulaci schvaluje a servis dostane \u201ezelenou\u201c.<\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Calibri, serif;\"><span style=\"font-size: small;\">Poji\u0161\u0165ovna v p\u0159edstihu potvrd\u00ed jak likviditu \u0161kody, tak \u010d\u00e1stku, kterou zaplat\u00ed za opravu vozidla. <\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"JUSTIFY\"><span style=\"font-family: Calibri, serif;\"><span style=\"font-size: small;\">Faktura je v tomto nov\u00e9m procesu v podstat\u011b u\u017e jen formalitou a po jej\u00edm p\u0159ilo\u017een\u00ed v komunika\u010dn\u00edm port\u00e1lu poji\u0161\u0165ovny servis do 2 minut obdr\u017e\u00ed kryc\u00ed dopis. <\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p><b>Nejlep\u0161\u00ed autoservisy<\/b><\/p>\n<p>Mezi dvac\u00edtku nejlep\u0161\u00edch autoservis\u016f, kter\u00e9 p\u0159i komunikaci s\u00a0poji\u0161\u0165ovnou vyu\u017e\u00edvaj\u00ed na maximum digitalizaci a dokazuj\u00ed, \u017ee jejich profesionalita vede k\u00a0prokazateln\u011b spokojen\u00e9mu klientovi, pat\u0159\u00ed (v abecedn\u00edm po\u0159ad\u00ed) tito: <!-- Pokud by se pou\u017eily n\u00e1zvy ocen\u011bn\u00fdch v\u00a0samostatn\u00e9m r\u00e1me\u010dku, pak tento text alternativn\u011b: Dvac\u00edtku nejlep\u0161\u00edch autoservis\u016f, kter\u00e9 p\u0159i komunikaci s\u00a0poji\u0161\u0165ovnou vyu\u017e\u00edvaj\u00ed na maximum digitalizaci a dokazuj\u00ed, \u017ee jejich profesionalita vede k\u00a0prokazateln\u011b spokojen\u00e9mu klientovi, najdete ve vlo\u017een\u00e9m r\u00e1me\u010dku \/ v\u00a0samostatn\u00e9 tabulce. --><\/p>\n<p><span style=\"font-family: Calibri, serif;\"><b>AB Auto Brejla <\/b><\/span><span style=\"font-family: Calibri, serif;\">(Vestec), <\/span><span style=\"font-family: Calibri, serif;\"><b>ADIV <\/b><\/span><span style=\"font-family: Calibri, serif;\">(Opava), <\/span><span style=\"font-family: Calibri, serif;\"><b>ALGON PLUS \u2013 AUTO <\/b><\/span><span style=\"font-family: Calibri, serif;\">(Plze\u0148),<\/span><span style=\"font-family: Calibri, serif;\"><b> AUTO CB <\/b><\/span><span style=\"font-family: Calibri, serif;\">(P\u0159e\u0161tice), <\/span><span style=\"font-family: Calibri, serif;\"><b>AUTO GREMOS <\/b><\/span><span style=\"font-family: Calibri, serif;\">(Liberec), <\/span><span style=\"font-family: Calibri, serif;\"><b>AUTO VOLF <\/b><\/span><span style=\"font-family: Calibri, serif;\">(Hol\u00fd\u0161ov), <\/span><span style=\"font-family: Calibri, serif;\"><b>AUTOKLEVER <\/b><\/span><span style=\"font-family: Calibri, serif;\">(Nov\u00fd Ji\u010d\u00edn), <\/span><span style=\"font-family: Calibri, serif;\"><b>Emil Frey \u010cR <\/b><\/span><span style=\"font-family: Calibri, serif;\">(Praha 5), <\/span><span style=\"font-family: Calibri, serif;\"><b>I M O F A <\/b><\/span><span style=\"font-family: Calibri, serif;\">(\u0158eporyje), <\/span><span style=\"font-family: Calibri, serif;\"><b>KARIREAL <\/b><\/span><span style=\"font-family: Calibri, serif;\">(T\u0159inec), <\/span><span style=\"font-family: Calibri, serif;\"><b>KOPECK\u00dd <\/b><\/span><span style=\"font-family: Calibri, serif;\">(Vysok\u00e9 M\u00fdto), <\/span><span style=\"font-family: Calibri, serif;\"><b>Louda Auto <\/b><\/span><span style=\"font-family: Calibri, serif;\">(\u010c. Bud\u011bjovice), <\/span><span style=\"font-family: Calibri, serif;\"><b>OLFIN Car <\/b><\/span><span style=\"font-family: Calibri, serif;\">(Pardubice II), <\/span><span style=\"font-family: Calibri, serif;\"><b>PEMM Brn <\/b><\/span><span style=\"font-family: Calibri, serif;\">(Bohunice), <\/span><span style=\"font-family: Calibri, serif;\"><b>Porsche Inter Auto CZ <\/b><\/span><span style=\"font-family: Calibri, serif;\">(Olomouc), <\/span><span style=\"font-family: Calibri, serif;\"><b>P\u0159erost a \u0160vorc \u2013 auto (<\/b><\/span><span style=\"font-family: Calibri, serif;\">Praha 7), <\/span><span style=\"font-family: Calibri, serif;\"><b>PV \u2013 AUTO <\/b><\/span><span style=\"font-family: Calibri, serif;\">(Prost\u011bjov), <\/span><span style=\"font-family: Calibri, serif;\"><b>STRATOS AUTO <\/b><\/span><span style=\"font-family: Calibri, serif;\">(Hradec Kr\u00e1lov\u00e9), <\/span><span style=\"font-family: Calibri, serif;\"><b>TOP CENTRUM car <\/b><\/span><span style=\"font-family: Calibri, serif;\">(Kyjov), <\/span><span style=\"font-family: Calibri, serif;\"><b>TUkas <\/b><\/span><span style=\"font-family: Calibri, serif;\">(Praha 10). <!-- P\u0159\u00edpadn\u011b do tabulky \/ vlo\u017een\u00e9ho \u010dl\u00e1nku s\u00a0n\u00e1zvem TOP AUTOSERVISY 2022 Zdroj: www.generaliceska.cz\/top-autoservis --><\/span><\/p>\n<p>Podle z\u00e1stupc\u016f nejv\u011bt\u0161\u00ed dom\u00e1c\u00ed poji\u0161\u0165ovny projekt TOP AUTOSERVIS bude pokra\u010dovat v dal\u0161\u00edch letech s ambic\u00ed st\u00e1t se pevnou sou\u010d\u00e1st\u00ed autooprav\u00e1rensk\u00e9 komunity a p\u0159isp\u011bt k dal\u0161\u00edmu rozvoji slu\u017eeb a z\u00e1kaznick\u00e9 spokojenosti.<\/p>\n<p><strong>Zdroj: Import\u00e9rsk\u00fd speci\u00e1l Automakers<\/strong><\/p>\n<figure id=\"attachment_45349\" aria-describedby=\"caption-attachment-45349\" style=\"width: 1024px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-45349\" src=\"http:\/\/www.automakersnews.cz\/wp-content\/uploads\/2023\/05\/Manes-Juras-Handl-Pitonak-1024x768.jpg\" alt=\"\" width=\"1024\" height=\"768\" \/><figcaption id=\"caption-attachment-45349\" class=\"wp-caption-text\">Na akci v M\u00e1nesu se potkali (zleva) obchodn\u00ed \u0159editel G\u010cP Pavel Pito\u0148\u00e1k, \u0161\u00e9fredaktor Automakers Erich Handl a gener\u00e1ln\u00ed \u0159editel G\u010cP Roman Jur\u00e1\u0161<\/figcaption><\/figure>\n<p><strong>Rozhovor o projektu TOP Autoservis s <\/strong><b>Jozefem Hrd\u00fdm, \u0161\u00e9fem likvidace pojistn\u00fdch ud\u00e1lost\u00ed v Generali \u010cesk\u00e9 poji\u0161\u0165ovn\u011b, si m\u016f\u017eete p\u0159e\u010d\u00edst v aktu\u00e1ln\u00edm vyd\u00e1n\u00ed \u010dasopisu Automakers!<\/b><\/p>\n<figure id=\"attachment_45343\" aria-describedby=\"caption-attachment-45343\" style=\"width: 683px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-45343\" src=\"http:\/\/www.automakersnews.cz\/wp-content\/uploads\/2023\/05\/Jozef_HRDY-scaled-e1683794385823-683x1024.jpg\" alt=\"\" width=\"683\" height=\"1024\" srcset=\"https:\/\/www.automakersnews.cz\/wp-content\/uploads\/2023\/05\/Jozef_HRDY-scaled-e1683794385823-683x1024.jpg 683w, https:\/\/www.automakersnews.cz\/wp-content\/uploads\/2023\/05\/Jozef_HRDY-scaled-e1683794385823-200x300.jpg 200w, https:\/\/www.automakersnews.cz\/wp-content\/uploads\/2023\/05\/Jozef_HRDY-scaled-e1683794385823.jpg 707w\" sizes=\"auto, (max-width: 683px) 100vw, 683px\" \/><figcaption id=\"caption-attachment-45343\" class=\"wp-caption-text\">Jozef Hrd\u00fd<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Generali \u010cesk\u00e1 poji\u0161\u0165ovna se od leto\u0161ka rozhodla vyhodnocovat pr\u00e1ci sv\u00fdch smluvn\u00edch servis\u016f v r\u00e1mci projektu nazvan\u00e9ho TOP AUTOSERVIS. Dvac\u00edtku servis\u016f, kter\u00e9 ve sledovan\u00fdch parametrech usp\u011bly <a class=\"mh-excerpt-more\" href=\"https:\/\/www.automakersnews.cz\/index.php\/2023\/05\/11\/generali-ceska-startuje-projekt-top-autoservis\/\" title=\"TOP Autoservis ocenil partnery G\u010cP v M\u00e1nesu\">[&#8230;]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":45342,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,10,5,17],"tags":[],"class_list":["post-45313","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ankety","category-eventy","category-pojisteni","category-servis"],"_links":{"self":[{"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/posts\/45313","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/comments?post=45313"}],"version-history":[{"count":0,"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/posts\/45313\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/media\/45342"}],"wp:attachment":[{"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/media?parent=45313"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/categories?post=45313"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.automakersnews.cz\/index.php\/wp-json\/wp\/v2\/tags?post=45313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}